1. Who we are

These Terms & Conditions (“Terms”) apply to the use of this website and the services provided by Voya Guide (“we”, “us”, “our”), an independent UK‑based travel and visa assistance service.

By using our website or booking our services, you agree to these Terms.

2. Nature of our services

• We provide information, guidance and advice only about travel and visa matters.

• We do not sell trips, holidays, flights, hotels or travel packages.

• We are not an embassy, consulate, visa application centre or government authority.

• We cannot influence or control any decision made by embassies, consulates or visa centres.

3. No guarantee of visa or travel approval

• We do not guarantee that your visa application will be approved.

• All visa and travel decisions are made solely by the relevant authorities.

• Our role is to help you understand requirements and prepare as best as possible, based on the information you provide.

4. Your responsibilities

When you use our services, you are responsible for:

• Providing accurate, complete and honest information

• Checking official requirements with the relevant embassy, consulate or authority

• Submitting your application and documents on time

• Attending any required appointments or interviews

• Making your own travel arrangements (flights, accommodation, insurance, etc.)

We are not responsible for any losses caused by incorrect, incomplete or late information you provide.

5. Bookings, payments and cancellations

• Details of our consultation and advice services, including prices, are shown on our website.

• Payments are processed securely via Wix and/or its payment providers.

• Your booking is confirmed once payment is successfully completed (where payment is required).

Cancellations and rescheduling

• If you need to cancel or reschedule, please follow the instructions on the website or contact us at voyaguidetravel@gmail.com.

• Any cancellation or rescheduling rules (for example, minimum notice periods or fees) will be shown at the time of booking.

6. Use of our website

You agree not to:

• Use this website for any unlawful purpose

• Attempt to gain unauthorised access to the site or its systems

• Copy, distribute or misuse any content without permission

We may suspend or restrict access to the website if we believe it is being misused.

7. Information on this website

We aim to keep information accurate and up to date, but:

• Visa and travel rules can change at any time

• You should always check the latest official information from embassies, consulates or government websites

We are not responsible for any loss caused by relying solely on information from this website without checking official sources.

8. Limitation of liability

As far as the law allows:

• We are not liable for any indirect, incidental or consequential loss (such as loss of travel costs, accommodation, income or opportunities).

• Our total liability for any claim related to our services will be limited to the amount you paid us for that specific service.

Nothing in these Terms limits or excludes any liability that cannot be limited or excluded by law.

9. Intellectual property

• All content on this website (text, images, branding, layout, etc.) is owned by or licensed to Voya Guide, unless stated otherwise.

• You may not copy, reproduce or use our content for commercial purposes without our written permission.

10. Privacy

Our use of your personal data is explained in our Privacy Policy.
By using our website or services, you acknowledge that you have read and understood our Privacy Policy.

11. Changes to these Terms

We may update these Terms from time to time.
Any changes will be posted on this page with an updated “Last updated” date.
By continuing to use the website or our services after changes are posted, you accept the updated Terms.

12. Contact

If you have any questions about these Terms, please contact:
Email: voyaguidetravel@gmail.com