1. Welcome to Voya Guide
At Voya Guide, we take your privacy seriously while helping you navigate your next adventure. We are a UK-based team dedicated to providing expert travel and visa advice. Please keep in mind that we are an advisory service only—we do not sell flights, hotels, or holiday packages. If you have any questions about how we handle your details, just drop us a line at voyaguidetravel@gmail.com.
2. What this Policy Covers
This guide explains how we look after your personal information when you explore our website, send us a message, book a consultation, or chat with us online.
3. The Information We Collect
To give you the best travel support, we collect a few specific details:
- Personal Basics: Your name, email, and phone number, plus details about your trip plans or visa needs.
- Service History: Notes from our consultations and records of the advice we’ve shared.
- Secure Payments: All transactions are processed safely via Wix and their partners. We never see or store your full credit card details.
- Technical Bits: We automatically gather things like your IP address and browser type to help make our website run smoothly for you.
4. How We Use Your Data
We use your info to answer your questions, prepare for our consultations, manage your bookings, and improve our services. We keep records for our own admin and legal needs, and we promise never to sell your personal data to anyone else.
5. The Legal Side of Things
In line with UK data laws, we process your information based on: your permission (when you get in touch), our agreement to provide a service to you, our legitimate business interests, and any legal duties we must follow.
6. Keeping Your Information Safe
We only keep your details for as long as we truly need them to help you or to satisfy legal requirements. When they are no longer necessary, we delete them securely or make them anonymous.
7. Who We Share Data With
We might share details with trusted partners who help us run our business (like Wix), professional advisors, or the authorities if the law says we must. We will never sell your details to third parties.
8. Where Your Data Travels
Because our site is built on Wix, your information may be stored on servers located around the world. Wix uses high-level security measures to ensure your data is always protected, no matter where it is.
9. Your Rights
You are in control of your data. Depending on where you live, you can ask to see, fix, or delete your information at any time. You can also ask us to stop using your data or withdraw your consent. To do this, just email us at voyaguidetravel@gmail.com.
10. Cookies and Other Sites
We use cookies to help our website work properly and to see how visitors use the site. You can change your cookie settings in your browser. Also, please note that if you click a link to another website, their own privacy rules will apply, not ours.
11. Keeping Things Current
We might update this policy from time to time. You’ll always find the latest version here with a new date. If we make big changes, we’ll let you know via email or a notice on our homepage.